VINYL INDUSTRY NEEDS TO ADOPT AGGRESSIVE ATTITUDE TO SURVIVE
George A. Makrauer
June 14, 1999
It would be an easy solution if William Patient were completely right
that the truth is vinyl's best defense (May 3 Perspective, Page 6).
Unfortunately, the truth will not, by itself or soon enough, quell
consumer and national marketer fears that vinyl harms health, the
message planted continuously by the enviromaniacs at Greenpeace and
their ilk.
The American Plastics Council's visually powerful television spot
about emergency treatment for a heart attack demonstrates vinyl
products' obvious benefits in health-care delivery and lifesaving,
as it impresses and reassures viewers about the benefits of plastics.
From a vinyl perspective, however, the spot falls short by not
making clear that vinyl saves lives. Viewers don't know, because
they are not told, that vinyl is an important, beneficial, lifesaving
plastic that good health care depends on.
Problem is, when the word vinyl is shouted at consumers, it comes
only from the orifice of Greenpeace. That's why vinyl is feared
as a health-scare threat, not a health-care provider.
The image problem for vinyl is different from the former image
challenge faced by polyethylene plastic bags and "Styrofoam''
plastic clamshells and cushion packaging. The attacks on those items
were product-directed, not material-related. The untruths promoted
were a shortage of landfills and a profligate waste of nonrenewable
resources by a convenience-oriented, unsustainable society.
Polyethylene and expanded polystyrene foam never entered the consumer-battle's
lexicon; it was simply a paper-vs.-plastic war.
The smear against vinyl is different. At its start, it's a logical
maturation of the anti-plastics wars. Today in the United States,
no informed consumer is naive enough to fear landfills or to avoid
convenience to the point of shunning plastic packaging. But, the
untruths about vinyl strike an importantly different chord than
mere guilt about landfills and personal convenience.
The specter of any material harming the health of children as a
toy has unique message elements to it.
Truth alone won't solve the plastics industry's vinyl problem.
Neither will the thoughts of some industry trolls who would just
as soon see vinyl move to its own industry conclave and issues.
Even if vinyl were to go its own way, the industry problem would
not go away. A key part of the undeniable truth is that consumers
and buyers won't, because they can't, distinguish vinyl from other
plastic materials. "You've seen one, you've seen them all,''
is a particularly important part of managing this material's image.
Truths about vinyl must be solidly documented and simply communicated.
But those truths alone are not vinyl's best defense, any more than
the truths about plastic bags or polystyrene. Their best defense
was a strong offense, based on good data and a major commitment
by industry to disseminate accurate messages and to maintain them
in the face of continuing environmental and competitive-industry
attacks.
Vinyl's best defense is yet to be seen, but it has to include a
strong offense.
Makrauer is president of ComAd Management
Group Inc., a business management and consulting firm in Treasure
Island, Fla.